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UK Operations Manager

Classification: Full Time (40 hours per week)
Location: Remote (must be UK based), the role will be home-based in the UK
Reports to: Executive Director
Salary Band: Manager
Salary: The transparent, formula-based salary range for this position is approximately £33,000 - £51,000. The salary offered will be determined according to a salary scale which takes into account years’ experience, location, job category, and other factors.

About T1International
T1International is a global grassroots patient advocacy organization led by people with and impacted by diabetes, with a focus on type 1 diabetes. We believe in a world where everyone with type 1 diabetes has the opportunity to thrive, with affordable and sustainable access to the medicine and supplies they need. We are patient led in our work and values, and our team and community reflect a range of allies and impacted communities from caregivers, to parents, to partners, and those committed to health equity work. T1International (T1I) is leading the charge in the fight for affordable insulin and supplies worldwide. We do not accept funding from the pharmaceutical industry or any medical device manufacturer to maintain our independence and ability to speak out freely.

About the role
This role will be responsible for organisational compliance and accurate recordkeeping, guiding our team through organisational growth, and tracking gaps and building out new systems for operations, finance, and HR. This person will also guide staff in building and carrying out new and effective operations practices and systems alignment with our community developed values. Working in coordination with our US-based Operations Manager, this position will ensure smooth running of the UK entity, as well as build cohesion between the US and UK entities so we work as one unit.

A successful candidate will have strong experience in Finance and HR, and be willing to build both on our existing systems as well as to see a need and build something from the ground up! We’re seeking someone who cares deeply about health equity, including advancing T1I’s commitments by engaging in ongoing racial justice competency-building workshops and participating in internal equity meetings. We are a small, fully remote team within a growing organisation, so candidates must be comfortable with working in an environment that is constantly learning and iterating as we go and whose systems are not yet fully built out.

Responsibilities

Financial Management (40%)

  • Support with all financial management, including paying invoices
  • Manage Xero and bank account(s)
    • Monitor bank account and card transactions
    • Maintain and update the general ledger and other accounting records, including reconciling transactions
    • Ensure all incoming bills are recorded and paid promptly
    • Ensure legal compliance of record keeping practices
    • Manage journal entries, as needed
  • Manage Donation Tracking
    • Stripe, PayPal and JustGiving: Manage reconciling donations and transaction fees in Xero
    • Coordinate with development staff to ensure consistent tracking of donations in Salesforce and Xero
  • Prepare regular financial reports to Board and Leadership
    • Assist Executive Director and Development Director in preparing and updating budgets, including:
      • Ensure funds are properly and fully spent down for all grants
      • Think through future budgets and real costs of running T1I as we move past the startup phase
    • Prepare monthly, quarterly, year-end, and grant-required financial reports
      • Create a system to track grant requirements, potentially within Salesforce
  • Work with external accountants as needed

Human Resources (40%)

  • Handle oversight of payroll with our third party supplier, ensuring payslips are correct and payroll payments are made on time
  • Manage and research systems for tracking leave or supporting the team as needed (timesheets, maternity and paternity leave, potential alternative payroll systems) to best support needs of the team and communicate with vendors and staff accordingly
  • Support with recruitment, including communication throughout the interview process and onboarding new staff members
  • Overseeing and support with training of new employees where necessary
  • Review and maintain UK policies and procedures, including the handbook and Standard Operating Procedures (SOPs); ensuring they harmonize with USA policies and procedures
  • Ensure compliance with any and all employment regulations
  • Manage, update, and maintain Staff Handbook and other personnel tools with guidance and consultation from Leadership and the USA Operations Manager, creating new tools as needed
  • Meet with team as needed to discuss benefits, payroll and/or other HR-related concerns

Other Administrative Tasks (20%)

  • Lead on determining how Salesforce platform can support Operations and Programs work within T1I and create systems for data entry, data management and upkeep
  • Implement systems to oversee all UK/Global data entry into Salesforce and ensure data is tracked regularly
  • Organise and schedule meetings, including preparing meeting agendas, performing research for meetings, taking minutes during meetings, and support with travel arrangements where needed
  • Manage the diaries and schedules of the Executive Director and the T1International team
  • Communicate with Board Members, schedule Board Meetings, arrange meeting agendas, take and send meeting minutes
  • Solve simple IT problems and contact the appropriate support when necessary
  • Manage internal administrative projects and follow-up with team members where required
  • Monitor administrative inboxes as needed
  • Manage organisational platforms (G Suite, Slack, Zoom, etc.), ensuring processes and systems are up to date and in working order
  • Ensure accurate recordkeeping of all relevant administrative data, including data entry and general administrative tasks as the team needs/requests (a recent example: ordering shirts for volunteers and staff)
  • Maintain, update and create Standard Operating Procedures (SOPs) and other protocols for other administrative tasks not listed above as needed, including for Xero and finances, Invoice Processing, Payroll, etc.

Person Specifications

  • Minimum 3 years of working in Xero or other similar financial management systems and managing programmatic or organisational budgets and reporting
  • Minimum 3 years experience managing HR generalist functions, including running payroll, maternity and paternity leave, and building handbooks and policies
  • 2-3 years experience with database systems, such as Salesforce, for supporter and financial tracking
  • Excited about helping build an organisation and its practices, culture, and vision, from the ground up
  • A demonstrated ability to develop new policies, procedures, and systems that help start-up organisations or new teams to function effectively; proactive at building systems and finding solutions
  • Finds enjoyment in creating solutions with internal and external team members to meet the needs of T1I as it evolves and grows
  • Has extremely strong organisational skills, both on and offline, and pays great attention to detail
  • Is able to prioritize, work independently with deadlines and weekly goals, think critically, and problem-solve with good, independent judgement; is a quick learner
  • Has excellent communication and conflict management skills, and is able to exercise discretion over sensitive information
  • Shows confidence, flexibility, and self-motivation
  • Excels with Microsoft Office tools, Google Drive, and online communication platforms e.g. Zoom
  • Attentive to detail and trusted to maintain a high level of authority and autonomy in managing multiple projects including T1I’s finances and compliance concerns completely and accurately
  • Collaborative and communicative as a source of reliable, clear information to the team, leadership and Board, as well as the ability to give and receive feedback
  • Able to work efficiently and independently as well as collaborate effectively with others
  • Able to maintain confidentiality with clear discretion on when and how personnel and financial information can and should be shared to others, both internally and externally
  • Committed to and experienced in centering racial equity and inclusion to advance our thinking on equity-driven management, and particularly bringing that lens to fund allocation and HR
  • Desirable: Experienced in small charity administration and in the administration of multi-country organisations and understanding the inherent complications that come with having two entities in two countries

Hours and Expectations

  • T1I is a purely remote office environment; you should be prepared to either work from home or a location of your choosing.
  • You will collaborate with colleagues and advocates who are based across the US and the UK in a variety of time zones.
  • The role requires flexibility as there are several monthly meetings and calls with team members or supporters on weeknights and very occasionally, on weekends.

To apply, submit the following to contact@t1international.com:

  1. Your resume
  2. A cover letter addressing how you meet the person specifications and why you wish to bring your skills and experience to T1International
  3. A writing sample or relevant material(s) you have created

Incomplete applications will not be considered.

As a patient-centered organisation, we especially encourage people who have type 1 diabetes to apply. We are also an equal opportunity employer, are committed to racial equity and social justice, and we encourage people of color, women, trans, disabled, and/or other minority groups to apply.

Process
Ideal candidates will be available to start as soon as possible. Please note that this job posting will be live through February 8th, 2022. We will be contacting candidates on a rolling basis. The application process will include a brief phone screening, at least two video interviews by Google Meet, a task based exercise related to this role, and reference checks. Please, no calls or emails—we will be in touch if we think you might be a fit for this position.